Customer Excellence Coordinator

A Customer Excellence Coordinator is required for our flagship facility at Doncaster. As a Customer Excellence Coordinator you will be the first point of contact for our prestigious clients and resolve any problems or concerns with the receiving, storing and shipping of goods.

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

Because of our drive for excellence in our flagship facility based at the iPort facility in Doncaster which manages the supply chain of one of our most prestigious customers, we are currently recruiting talented Client Success Coordinators.

We hope this role sounds like you and you want to join the Woodland Family

THE ROLE

Being an integral part of the business making sure our clients’ needs are met your role would involve assisting the Customer Excellence Manager in maintaining the smooth operation of a fast-moving environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee the despatch, goods inwards and storage control.
  • Take a hands-on approach to carrying out operational duties.
  • A hands-on approach will be essential with forklift duties included
  • Manage the planning and completion of orders for delivery or pickup according to schedule.
  • Perform inventory controls and keep quality standards high for audits and optimise space utilisation.
  • Ensure safe operations and adherence to HSE, environment and quality procedures always.
  • Achieve the expected levels of output in a timely manner.
  • Provide regular feedback to the General Manager on the performance of your shift making sure you are running an operation inline with the expected KPI’s
  • Promote a team-work ethos and a ‘can-do’ approach.
  • Contribute to continuous improvement programmes that drive Customer First approach
  • Ensure good standards of cleanliness is maintained throughout the facility using the correct recycling bins provided
  • Complete any other tasks as required by management for the smooth and efficient operation of the department.

YOU

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. This role needs an innovative and agile approach to constantly implement change and improve the operation. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

WHAT YOU WILL GET

  • A good salary
  • Generous holiday allowance.
  • Recognition awards and Incentives
  • Pension
  • Lunch on us monthly
  • Real career opportunities - being part of a Global logistics provider who is expanding globally opens up many opportunities
  • Team bonding opportunities
  • To be part of a fast moving exciting company with a great team of people
  • And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.


To apply send a copy of your CV and a Cover Letter to recruitment@woodlandgroup.com

  • Company: Woodland Group
  • Location: iPort
  • Job details: Days - Monday to Friday
  • Salary: Competitive

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