Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
Role: Senior HR Business Partner
The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the HR Manager, you will play a critical role in delivering the HR plan in our fulfilment centre. You will work closely with operations, managing a team of HR Business Partners and HR Assistants who, alongside you, are responsible for providing pragmatic, commercial and employee-focussed advice and support. You will utilise your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers.
As a Senior HR Business Partner, you will enjoy a varied role and a wide range of interactions on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on national and perhaps even international HR projects.
Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.
Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers, because meeting their expectations makes us feel good.
The Operations teams in our fulfilment centres are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfilment centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it.
The Senior HR Business Partner works as an integral part of the HR and senior Site Management team and manages a team of HRBPs and HR Assistants. Responsibilities include:
Recruitment and Selection
We’re passionate about Hiring and Developing the Best – it’s one of our Leadership principles. You’ll have that passion too and will work with the Site Management and Talent Acquisition Teams to ensure we attract select and develop great people. You’ll be involved in the full recruitment process from resource planning to succession planning. You’ll Insist on the Highest Standards and will inspire your team to follow suit to ensure that internal and external candidates have a great recruitment experience. You will work closely with the Senior HR Manager on a local Talent Development plan to ensure that our leaders are getting the support and development they need to equip them for the next stage in their career at Amazon.
Employee Relations & Engagement
Our people are at the heart of what we do, we care about our employees so that they can care about our customers. You’ll understand employee engagement and have a Bias for Action to continue to make the site a great place to work. You’ll be a true Business Partner, visible and a strong communicator who can ‘monitor the pulse’ of the site. You’ll use your experience and instinct to know what will drive engagement forward – great Leaders Are Right, A lot. Your solid HR background will be a platform on which you can build your credibility, Earn the Trust of Others and will allow you to support and develop the Site Management team and the Site HR team when they are dealing with complex ER cases.
Performance Management, Talent Management & Succession Planning
Our Annual Leadership Review process ensures that we identify, develop and retain our future leaders. You’ll be Customer Obsessed and will work with the Site Senior team to help them create robust development plans and help them to maximise performance within their teams. Working with the HR Manager and the Talent Development teams you’ll Think Big about the development of people and will be a key coach and mentor for the Site Leadership team. You’ll ensure that the Learning interventions required on site are identified and implemented to plan.
Your role is to lead and manage the site HR team on a day-to-day basis. You’ll Dive Deep to understand metric anomalies and Invent and Simplify processes to drive continuous improvements on the site. You’ll integrate yourself within the National HR team, sharing best practice and expertise with your peers. You’ll have an open, credible communication style that makes you a ‘go to’ person and by taking pride in what you do and how you do it, you’ll be seen to lead by example.
The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
The successful candidate will:
· Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focussed environment
· Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans
· Have the ability to develop effective working relationships with employees at all levels
· Have a proven hands-on attitude, be flexible and adaptable.
· Demonstrate the ability to motivate others and influence work behaviours
· Possess strong change management, negotiation and influencing skills
· Have intellectual curiosity, bringing valuable insight into the team / business
Be experienced in managing a team of HR professionals
· Ideally both degree and CIPD qualified.
· Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount, private health care and pension scheme.
Additionally, you will find yourself in a stimulating environment where you can develop yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.